Return & Refund Policy

Retours Standard

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Return shipping costs are the responsibility of the buyer unless the item is defective.

Articles Défectueux ou Endommagés

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will provide a prepaid return label or arrange a replacement at no additional cost. Photos of the damage may be requested for quality control purposes.

Retours B2B / en Gros

For bulk orders, return terms are specified in your purchase agreement. Generally, returns for B2B orders are accepted within 15 days of delivery subject to a restocking fee of 15-25%. Contact your account manager for specific terms.

Traitement des Remboursements

Refunds are processed within 5-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Articles Non Retournables

• Items showing signs of use or wear
• Products without original packaging
• Custom/OEM products made to your specifications
• Gift cards and downloadable products

Comment Initier un Retour

Email us at info@pettechglobal.com with your order number and reason for return. Our team will provide you with the return address and instructions.